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Built first for schools, now ready for any business
Chatwise · WhatsApp automation and spend control
Run every WhatsApp conversation — and cut what you spend on Meta.
Chatwise gives your team one shared WhatsApp inbox, approved templates, paced broadcasts and an FAQ bot — with per-message INR pricing, budgets and savings alerts so every rupee sent to Meta is visible.
Hosted SaaS·Monthly plans in INR·Free trial for new workspaces
chatwise / templates
Rupee-level pricing transparency
Per-message cost records from configurable INR rate cards, reconciled against Meta's pricing analytics.
Multi-tenant and white-label
Every workspace's data is isolated. Agencies run many client workspaces from one login under their own branding.
Built for teams that talk to customers on WhatsApp
Education and schoolsClinicsRetail and e-commerceService businessesAgencies managing several clients
Born in schools
Built for schools first. Opened up for every business.
Chatwise started as a WhatsApp workspace for schools — fee reminders, holiday notices, admission updates and parent enquiries across several office numbers, with a tight eye on Meta spend. The same inbox, templates, broadcasts, FAQ bot and spend controls now work for clinics, retail and e-commerce, service businesses and agencies managing several clients.
Where it started
Schools and institutes
Where it's going now
Clinics · Retail · Services · Agencies
What Chatwise does
Everything your team needs to run WhatsApp — and keep the bill in check.
Six jobs, one workspace: talk to customers, broadcast safely, automate answers, control spend, scale across numbers and clients, and connect your systems.
01 · Communicate
One shared inbox and templates customers actually read.
Every conversation from every business number lands in one live inbox your team shares — and approved templates are one click away.
- Shared team inbox with live updates, assignment and Open / Waiting / Mine / Closed views
- Free-form replies lock outside WhatsApp's 24-hour window and offer an approved template instead
- Template builder with a live preview, submitted to Meta and status-synced automatically
- Ready-made starter templates for reminders, notices, invitations, updates and alerts
chatwise / templates / new
02 · Broadcast
Broadcasts that respect WhatsApp's limits — automatically.
A four-step wizard takes you from audience to send, then Chatwise drips delivery so big announcements never stall your inbox.
- Pick contacts or upload a CSV, then map each template variable to a contact field or fixed value
- Live preview before you confirm, with the sending limit and ETA shown
- Delivery paced to each number's daily unique-user limit. Chat replies keep their own workers
- Auto-pause if a number's quality turns red or is flagged, plus sent / failed / skipped progress
chatwise / broadcasts / new
03 · Automate
An FAQ bot that answers customers — and knows when to hand over.
Set up menus, keyword answers and office hours per number. Optional AI replies handle the questions your menu didn't cover.
- Menu buttons and FAQ keyword replies, configured separately for each WhatsApp number
- Office hours with a time zone and an away message outside hours
- Optional AI replies, off by default, answering only from your own FAQ and menu content
- Low-confidence answers and requests for a person hand off to the inbox. The bot stays silent once a chat is assigned
chatwise / bot
04 · Control spend
See what every message costs, in rupees, before the bill arrives.
Chatwise prices each message with your INR rate card, totals it on a spend dashboard and checks it against Meta's own pricing analytics.
- Per-category INR rate cards (service, utility, authentication, marketing) with optional markups
- Spend dashboard for the current month with CSV export, reconciled against Meta pricing analytics
- Monthly budgets with threshold alerts, per-number overrides and an optional marketing hard stop that leaves utility, authentication and service replies running
- Daily waste detection with estimated INR savings: opted-out or failing numbers, marketing that looks like utility, templates sent inside the free service window, multi-message bot replies, low-read broadcasts
chatwise / settings / rate card
05 · Scale
Many numbers, many clients, one login.
Give each team or branch its own number, and let agencies manage every client workspace without switching accounts.
- Multiple WhatsApp numbers per workspace, each with its quality rating and messaging tier
- Agents see only the numbers they're given. Admins configure everything
- Agencies switch between client workspaces and get a consolidated report of spend, budget status and open savings
- White-label branding at agency or workspace level
chatwise / settings
06 · Developers & billing
Plug in your CRM or ERP. Sign up and pay without a sales call.
A scoped public API connects Chatwise to the systems you already run, and teams can start, invite staff and subscribe on their own.
- Public /v1 API to list templates, send template messages and create broadcasts, with OpenAPI docs
- API keys limited by scope and optionally bound to one number. Secret shown once, revocable instantly
- Self signup with email verification, staff invitations and a guided four-step onboarding
- Free trial, then monthly Razorpay subscriptions with live plan usage
chatwise / settings / api keys
Every feature
28 features, one workspace.
Shared team inbox
All your business numbers in one live inbox for the team.
Assign and close
Route chats to a teammate and close them when resolved.
Live updates
New messages and status changes appear without refreshing.
24-hour window guard
Free-form replies lock outside the window. Templates stay available.
Media messages
Send and receive images and documents, stored securely.
Template builder
Step-by-step editor with a live WhatsApp preview.
Starter templates
Ready-made reminders, notices, invites, updates and alerts.
Meta approval sync
Submit to Meta and track status and rejection reasons.
Broadcast wizard
Audience, template, mapping and confirm in four steps.
Variable mapping
Fill template variables from contact fields or fixed values.
Paced delivery
Drips sends within each number's daily unique-user limit.
Quality protection
Pauses broadcasts when a number's quality turns red or is flagged.
FAQ bot
Menu buttons and keyword answers for each number.
Office hours
Time-zone aware hours with an away message.
AI-powered FAQ replies
Optional answers drawn only from your FAQ content.
Human handoff
Unanswered or low-confidence chats move to staff.
INR rate cards
Per-category base rates with optional markups.
Spend dashboard
Month-to-date spend in rupees with CSV export.
Meta reconciliation
Recorded costs checked against Meta pricing analytics.
Budget alerts
Monthly budgets with thresholds and per-number overrides.
Marketing hard stop
Blocks new marketing broadcasts at the limit. Service continues.
Savings finder
Daily waste detection with estimated INR savings.
Multiple numbers
Several WhatsApp numbers per workspace, each with its own bot.
Agency workspace
Switch between client workspaces and see consolidated spend and savings.
White-label branding
Agency or workspace branding across the app.
Scoped API keys
Public /v1 API with scopes, number binding and audit.
Signup and onboarding
Self signup, email verification, invites and a setup wizard.
Trials and subscriptions
Free trial, then monthly Razorpay plans in INR.
How it works
Live on WhatsApp in four steps.
- 01
Create your workspace
Sign up, create your admin account, verify your email and your free trial starts.
- 02
Connect your number
Connect the WhatsApp Business account your business owns, using Sign up with WhatsApp or an existing number.
- 03
Add templates, FAQ and limits
Start from the starter templates, set up FAQ answers, your INR rate card and a monthly budget.
- 04
Invite staff and go live
Invite admins and agents, give each the right numbers, and start replying.
chatwise / onboarding
Who it's for
Made for any team that runs on WhatsApp.
Education and schools
FlagshipWhere Chatwise began: reminders, notices and event invites, enquiries answered after hours, and spend kept in check across office numbers.
Clinics and healthcare
Send appointment reminders with approved templates and let the FAQ bot handle common questions.
Retail and e-commerce
Share order updates and offers, and route customer questions to the right teammate.
Service businesses
Handle enquiries, bookings and follow-ups from one shared inbox.
Agencies managing clients
Switch between client workspaces, see consolidated spend and savings, and apply your own branding.
Growing teams
Give each team or branch its own number, with agents limited to the numbers they handle.
Pricing
Simple monthly plans in rupees.
Every new workspace starts on a free trial. Plans differ by numbers, team seats, AI replies and broadcasts.
chatwise / billing
Starter
₹1,499 / month
- 1 WhatsApp number
- 3 team seats
- 300 AI replies / month
- 4 broadcasts / month
Growth
₹3,999 / month
- 3 numbers
- 10 seats
- 2,000 AI replies
- 20 broadcasts
Pro
₹9,999 / month
- 10 numbers
- 50 seats
- 10,000 AI replies
- 100 broadcasts
Prices in INR, billed monthly through Razorpay. WhatsApp message charges are paid by your business directly to Meta and are not included. Seats include pending invitations.
FAQ
Clear answers before you choose.
Who is Chatwise for?
Any business or organization that talks to customers on WhatsApp. It was built first for schools and institutes, which remain the flagship use case, and now serves clinics, retail and e-commerce, service businesses, and agencies managing several clients.
Do we pay Meta through Chatwise?
No. Your business connects its own WhatsApp Business account and pays Meta directly. Chatwise records the cost of each message with your INR rate card and reconciles it against Meta's pricing analytics so you can see the spend.
Can AI reply to customers on its own?
Only if you turn it on — AI replies are off by default. When enabled, Chatwise sends a single answer drawn from your own FAQ and menu content during office hours. Low-confidence or unclear questions are handed to your team instead.
What happens when we reach our budget?
Admins get alerts at the thresholds you set. If you enable the marketing hard stop, new marketing broadcasts are blocked for the rest of the month while utility, authentication and service replies keep working.
Will savings recommendations change our messages automatically?
No. Chatwise flags likely waste with an estimated saving in rupees and a recommended action. You review each finding and decide. You can dismiss it or re-run the check.
Can an agency manage several clients?
Yes. Agency accounts switch between linked client workspaces, see consolidated spend, budget status and savings across them, and can apply their own branding.
Can we use more than one WhatsApp number?
Yes. Plans include 1, 3 or 10 numbers. Each number has its own bot settings, and agents only see the numbers they're given.
Can Chatwise connect to our CRM, ERP or order system?
Yes. The public /v1 API lets your systems list templates, send template messages and create broadcasts using scoped API keys that can be tied to a single number.
Is our data kept separate from other businesses?
Yes. Every record is scoped to its workspace, team access is limited by role and phone number, and WhatsApp account tokens are stored encrypted.
Is there a free trial?
Yes. Every new workspace starts on a free trial (14 days by default) and can choose a monthly plan from the Billing page.
Chatwise
Bring every customer conversation — and every rupee — into view.
Book a walkthrough and see Chatwise running for your business.